Dear Ian,
We wish to advise you that we are restructuring our approach to how we administrate our accounts.
As a result, I regret that it has been decided that your account will no longer be eligible for the Best Odds Guaranteed concession.
We realise you will probably be disappointed to lose Best Odds Guaranteed but would reassure you that as a valued BetVictor customer you will continue to receive our first class service and variety of regular offers.
All other terms and conditions remain the same and we sincerely look forward to your continued custom at BetVictor.
Please note all bets placed prior to this email being sent will have the Best Odds Guaranteed applied but subsequent bets will be settled in accordance with our general terms and conditions.
We apologise for any inconvenience.
Should you have any further questions, please do not hesitate to contact us.
Kind Regards,
Rachel BetVictor Contact Centre
It was only early hours the day before that I'd requested a money withdrawal. But I only ever ask for ninety odd pound at the most and at least 8 days apart.
Keep up the good work. It is greatly appreciated